Shipping policy
Welcome to Motivo! We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below for complete details.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Orders are processed on business days (Monday to Saturday, excluding public holidays).
Orders placed after business hours will be processed on the next working day.
During peak seasons, sales, or product launches, processing time may be slightly longer.
You will receive a confirmation email once your order has been successfully placed.
Shipping Methods and Delivery Timeframes
We offer the following shipping options:
Standard Shipping: Delivery within 5-7 business days.
Express Shipping: Delivery within 2-4 business
days.
Please note: Delivery times may vary depending on your location and unforeseen circumstances such as weather, courier delays, or public holidays.
Shipping Costs
Shipping charges are calculated at checkout based on your location and selected shipping method.
All shipping costs will be clearly displayed before completing your purchase.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor your shipment’s status through the courier partner’s website.
If you do not receive tracking details within 3 DAYS, please contact us at info.maisonmotivo@gmail.com.
Delivery Issues & Delays
While we strive to ensure timely delivery, delays may occur due to:
Weather conditions
High order volumes
Courier service disruptions
Incorrect shipping details provided by the customer
Motivo is not responsible for delays caused by external courier partners. However, we will assist you in resolving any shipping issues.
If your package is lost, damaged, or significantly delayed, please contact us withwith your order details so we can assist in resolving the issue.
Incorrect Address Policy
Please ensure that your shipping address is accurate at checkout. Motivo is not responsible for orders delivered to incorrect addresses provided by customers.
If you have any questions about shipping, feel free to contact us at:
📧 info.maisonmotivo@gmail.com
📞 6304007091
Thank you for shopping with Motivo! We appreciate your trust and support. 💛