Terms of service

Last Updated: 4 March 2026

Welcome to Motivo. These Terms of Service (terms “we”, “us” and “our”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website.

Account Terms
You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
You agree to provide accurate, complete, and current information when creating an account.
You are responsible for maintaining the confidentiality of your account credentials.
Motivo reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

Pricing and Payment
All prices listed on motivo.in are in Indian Rupees (INR).
Prices are subject to change without prior notice.
We reserve the right to modify or discontinue products at any time.
Payment must be made in full at the time of purchase using the available payment methods at checkout.
In case of pricing errors, we reserve the right to cancel the order and refund the amount paid.

Product Descriptions
We strive to ensure that product descriptions, images, and specifications are accurate and up to date.
However:
Slight variations in color or design may occur due to screen display settings.
We do not guarantee that all product descriptions or other content are error-free.
If a product delivered is not as described, your sole remedy is to return it in unused condition in accordance with our Returns Policy.

Order Acceptance and Cancellation
Your order constitutes an offer to purchase from Motivo.in.
We reserve the right to accept or reject any order at our sole discretion.
Orders may be canceled due to product unavailability, payment issues, suspected fraud, or incorrect pricing.
If your order is canceled after payment, a refund will be processed within 5-6 BUSINESS DAYS

Shipping and Delivery
Orders are processed within 24-48 hours.
Estimated delivery timelines are provided at checkout and are indicative only.
Motivo.in is not liable for delays caused by courier services, natural events, or incorrect shipping information provided by the customer.
Risk of loss and title for products pass to you upon delivery.
For more details, please refer to our Shipping Policy.

Returns and Refunds
Exchange Policy Please refer to our Return, Refund, and Exchange Policy for detailed information about returns, refunds, and exchanges. We only accept returns for damaged or incorrect oroducts, and all returns must comply with the specified conditions, including the requirement for a product opening video.

Prohibited Uses
You may not use our website:
For any unlawful purpose under Indian law.
To violate any applicable local, national, or international regulations.
To transmit viruses, malware, or malicious code.
To infringe upon intellectual property rights of Motivo.in or others.
To engage in fraudulent activities or unauthorized transactions.
Violation of these terms may result in termination of access to our services.

Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of Motivo.in and is protected under applicable intellectual property laws in India.
You may not reproduce, distribute, or exploit any content without prior written permission.

Limitation of Liability
To the maximum extent permitted under Indian law:
Motivo.in shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

Indemnification
You agree to indemnify and hold harmless Motivo.in, its directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your breach of these Terms.

Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE], India.

Changes to Terms
We reserve the right to update, modify, or replace these Terms at any time. Changes will be effective upon posting on this page.
It is your responsibility to review this page periodically.

Contact Information
Questions about the Terms of Service should be sent to us at info.maisonmotivo@gmail.com.
Our contact information is posted below:
Email: info.maisonmotivo@gmail.com
Phone: 6304007091 
Address: Vyasnagar, Manchirevula, Hyderabad, 500075